Dolly Kee

Image Power

Business Etiquette & Protocol
(Greetings & Introductions)

 

 

 

KEY OBJECTIVES
To develop greater poise and personal confidence in dealing with people of all levels and of different stature in society. Participants will also be more aware of essential business etiquette and protocol which could sometimes lead to unintentional offence and personal or corporate embarrassment.

 

SESSION 1
Introduction To Business Etiquette & Protocol

  • Definition of  'Business Etiquette'  &   'Protocol'

  • Understanding the link between etiquette & protocol

  • Importance of etiquette & protocol in the business & social circles

SESSION 2
Greetings & Correct Forms of Address

  • Various forms of greetings

  • The impact of cultural influences

  • Formal address vs Informal address

  • Titled persons  vs  Non-titled persons

  • Correspondences

  • Foreign hierarchy

SESSION 3
Titles, Honorifics & Order of Precedence

  • Types of  titles

  • Using the appropriate honorifics  ( YB, YAB, Y.Bhg, YM, etc.)

  • Federal Order of Precedence

SESSION 4
Initiating Proper Introductions

  • Self -introduction

  • Group introductions

  • Third party introductions

  • 1 - way  vs  2 -way introductions

 

 

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D'Kee Image Power Sdn Bhd
46200 Petaling Jaya,
Selangor 
Tel: 03-7960 1568

Email: dollykee@imagepower.com.my

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