To acquire basic essential business and social etiquette necessary to impact positive
impressions on others. Participants will be able to develop greater poise and confidence
in dealing with their customers, suppliers, bosses, peers, subordinates, guests and hosts
Introduction to Etiquette
Definition of 'Etiquette'
The role of good manners in the business & social
Differentiating between 'Etiquette' and 'Ethics'
Social Etiquette vs Business Etiquette
Greetings & Introductions
Self-introduction / Group introductions / Third party
1 - way vs 2 - way introductions
How to make proper introductions
Making & returning calls
Entertaining & Dining Etiquette